1. Introduction
QuickFaire ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (the "Application").
2. Data We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.
A. Personal Identification Information
- Name, email address, phone number, and mailing address.
- Profile pictures and verification documents (government ID).
B. Device & Permissions Data (Critical for App Functionality)
To provide our core services, the Application requires specific device permissions:
- Location Data (Fine & Coarse): We collect your device's precise location to match you with nearby service providers or customers and to track the progress of services in real-time. This data is collected when the app is in use and in the background if you have enabled "Always Allow" to ensure safety and accurate dispatching.
- Camera & Photos: We require access to your camera and photo library to allow you to upload profile photos, verify your identity, and document service completion (e.g., photos of completed work).
- Contacts: With your explicit permission, we may access your contacts to facilitate referral features or to help you find friends on the platform. We do not store your contact list on our servers without your consent.
3. How We Use Your Information
- To provide, operate, and maintain our Application.
- To improve, personalize, and expand our Application.
- To understand and analyze how you use our Application.
- To develop new products, services, features, and functionality.
- To process your transactions and manage your orders.
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Application, and for marketing and promotional purposes.
4. Data Storage & Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Your Rights (LGPD & GDPR)
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data.
To exercise these rights, please contact us at cerutti@quickfaire.com.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us:
QuickFaire SupportEmail: cerutti@quickfaire.com
Phone: +55 11 965851112
Address: Rua São Paulo, 140, Itoupava Seca, Blumenau - SC, Brasil